Tickets

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Ticketing FAQ

Where do I buy tickets?

Single tickets can be purchased online HERE, by calling the BalletMet Box Office at 614-229-4848 or the CAPA Ticket Center at 614-469-0939.

Season Subscriptions, Subscriber Services, Academy students/families can call the BalletMet Box Office at 614-229-4848. Rush tickets for college students with a valid student ID can be purchased for $15 at the theater beginning two hours prior to show time. Groups of 10 or more can purchase discounted tickets through the BalletMet Box Office.

When purchasing tickets online, you will get two emails from [email protected]. A confirmation email will come first, then your actual tickets will follow in a separate email approximately 15 minutes later.  If your tickets do not arrive in your main inbox, please check your spam folder.

To print tickets, please select “Print Background Images” or a variation of that in your printer settings.

BalletMet tickets cannot be saved to your phone’s wallet.  Tickets can be scanned directly from your email on your phone.

How do I avoid ticket scammers?

The only official ticket sources for BalletMet events are the BalletMet Box Office, balletmet.org website and the CAPA Ticket Center. BalletMet is not responsible for tickets purchased from unauthorized sources, which does include ticket brokers and third-party resellers. Tickets purchased at unauthorized sources are often greatly inflated in price; they may be lost, counterfeit or invalid.

It is legal to resale event tickets in Columbus. You will find BalletMet event tickets on sale with ticket brokers, but these are not the primary sales point. Please keep in mind that if tickets are purchased from a ticket broker:

  • We are not responsible for tickets purchased through unauthorized third parties.
  • We cannot guarantee your tickets are valid, and you may not be guaranteed admittance into the theater.
  • We cannot replace lost or stolen tickets.
  • We cannot issue a refund if an event is cancelled.
  • We cannot contact you with information about the event, cancellations or time changes.

Here are some tips to unintentionally avoid buying tickets from scalpers:

  • Only purchase tickets from the BalletMet Box Office or the CAPA Ticket Center.
  • If you see tickets that are more than $100 (before fees), you are probably buying from a third-party ticket broker and there is no guarantee these tickets are genuine.
Can I refund my tickets?

If you cannot attend a performance, please inform the box office in advance of the missed show. Tickets are non-refundable, but there are options:

  • Credit the ticket amount to your account and apply it to a future performance
  • Donate the price of your unused ticket back as a tax-deductible gift to BalletMet

Contact the box office at bo[email protected] or call us at 614-229-4848 for assistance.

How do I access my account?

To access your online account and tickets, login HERE and “click email address for account profile: [email protected]” at the top of the page. After you click on your email address, you can access your tickets from the “Upcoming Events” option on the left side of the page.

Does my young child need a ticket?

Yes, every patron, regardless of age, is required to have a ticket to enter the theatre.

I have a promo code. How do I use it?

You may enter the promo code first at the top right of the ticket purchase page and hit submit. Then you will be able to see which tickets are available with that code/discount.

Discounts cannot be applied to previous purchases.

What if I have questions?

Please direct any questions to [email protected]. We are happy to help!